FAQ

1. Do I need any background or experience?

A: It’s okay for somebody who doesn't have any background in lash lift, you can join our class also, our trainer has experience in lash lift teaching at least 4 years, don’t hesitate if you have any question in the class.

2. What is included in the class I purchased?

A: Training includes a professional kit for 30 clients (The starter kit will yield you about 30 treatments, making you $24,000.), training manual, and certificate of completion issued by YUMI headquarters in France.

3. What can I get after the course?

A: You can get the personal account and password to purchase a YUMI product.

4. How can I join YUMI training?

A: You can purchase at our website or ask Admin to get the purchase link.

5. Can I got discount when I buying YUMI product after join class?

A: YUMI products only allow selling to professional students who have our certificate from France, we didn’t offer an extra discount. But we will have discounts from time to time for our membership, please look forward to our website or official Instagram!

6. I've got a training lash lift at another agency, could I buy YUMI product?

A: YUMI products only allow selling to professional students who have our certificate from France, due to different standards used by other brands whose products are fundamentally very different from ours, we have a strict policy of selling our professional products to those certified with a YUMI Lashes training. We take great pride in the quality of our product as well as the rigorous training that allows proper usage of our products. So we didn't recognize another agency.

7. How many payment methods do you have? Do you do installments?

A: You can choose to do the payment via PayPal or bank transfer. But we do not have installments for now.

8. What if I cannot find models?

A: Please let us know as soon as possible. We can help to post at our official social media.

9. When can I get the certificate after finished training?

A: Since the certificate will ship from France, you can get your certificate in almost 2 weeks after finishing the course. (The actual situation needs to be based on the information of the logistics company)

10. Where is the training address?

A：Careyou Brow Academy for all HK classes. All SG classes location will be disclosed before class.

12F King’s Commercial Centre ,25 King’s Rd, Tin Hau, Hong Kong

（Tin Hau MTR Exit A1 ,walk one minute arrive King’s Commercial Center)

11. I finished my purchase. What do I need to bring or prepare?

A: Once you have made your payment, please send the following information to our email address certificates@koseasingapore.com:

- Your full name as in passport

- A picture of yourself, where your face can be seen clearly. No need to be passport or visa photo, only needs your face to be easily recognised. Please do not photoshop or edit your pictures too much.

- Your mobile phone number.

- Where applicable: Your salon/shop name, address, contact number, social media sites.

Reminder: Class will be begin at 10:00 am. Please Arrive 10 minutes in advance. You will need to bring 2 models for the class. First model at 13:00-15:30, second model at 15:30-18:00. Models should arrive with no eye makeup on. 

1. How many students are usually in 1 class?

A: We're a small-class-based lecture, with a maximum of 5 people in 1 class.

2. How many hours does the training take?

A: It’s a 1-day training. Class will begin at 10:00 am and finish at 6:00 pm, depending on how well the class is performing.

3. Is it enough experience to start working on clients?

A: Yes! Practicing on 2 models and getting feedback will ensure that you've got the skills down! Some students tend to practice on their loved ones but everyone graduates with the skill to perform the lash lift efficiently!

1. Key notes for our fresh graduates!

A: The account is not transferable and is for one person only. 

• Every YUMI Lashes certified technician is advised to charge at a minimum of ￥650 HKD per client, $800 HKD for tint.
• Do not offer any independent training using YUMI products.
• Do not use YUMI LASHES Inc, or any combination of the name with geographical locations, in your business name.
• Do not copy, distribute or resell any training materials. 

2. What if I move overseas?

A: You need to contact the area distributor to authenticate your certificate, and you can buy a YUMI product as usual.

3. How can I start promoting my salon?

A: Our official website has a page named “Lash Bookings”, we will add your salon name and location at the website to ensure that customers can locate you easily. If you tag us on socials, we are more than happy to repost your image with full credits and tag your salon.

4. Can I share my account details or buy for my friends?

A: It’s definitely forbidden. The account is not transferable and is for one person only.

5. Where can I download the social media logo?

A: You can find it at our website on the Professional Shop, only available to you!

6. If I paid for my employee's training, but she quits, can I keep purchasing YUMI products?

A: We’re sorry, but the certificate and account is for one person, not one company. We suggest seriously considering candidates to join the training.

1. What is the difference between in-person classes and online classes? 

A: Our online class is more suitable for the person who doesn't have their own salon but want to open in the future. Or even those who want to be careful and avoid COVID-19 or crowded areas.

2. What platform did you use?

A: We conduct the class via ZOOM. You have to download it before the class begins.

3. Did I need to prepare anything before I study?

A: Firstly, you will need to bring 2 models for the class. The first model at 13:45-15:30 and the second model at 15:30-18:00. Models should have no eye makeup on. Secondly, prepare a phone or iPad holder, and confirm our trainer can see your model clearly. Finally, make sure you’re in the stable network environment when class begins. 

4. How long does the training take?

A: Online training will be divided into 3 days. 

On the first day you will be tackling the theory behind the Lash Lift. Please collate any questions you might want to ask our Master Trainer.

On the second day, you will be practicing practical techniques on your 2 models, with live feedback throughout.

The third day will be the review day, where you can revisit techniques to ensure that you've full understood the knowledge you have learnt.   

5. What if I have questions after training ends?

A: If you have any questions after training, please contact our admin or trainer, we will love to help you.   

6. If I do not have any experience at lash lift, can I join the online class?

A: Of course! Our trainer is very experienced! Don’t hesitate to ask your trainer if you have any questions during class.

 7. Important notes for our new graduates.

A: The account is not transferable and is for one person only. 

• Every YUMI Lashes certified technician is advised to charge at a minimum of ￥650 HKD per client, $800 HKD for tint.
• Not to offer any independent training using YUMI products.
• Not to use YUMI LASHES Inc, or any combination of the name with geographical locations, in your business name.
• Not to copy, distribute or resell any training materials.

1. How do I order my products?

A: After the class you will receive an account for you to order on our website. Click on the portal and find the product you need. After you make your order and pay via PayPal, we will ship your order to you within 3 - 4 working days.

2. How long will it take to ship?

A: After your order is confirmed, it will take approximately 1 week to ship from time of dispatch (depending on the logistics company).

3. How can I get my order tracking number?

A: You will receive the tracking email after we create the shipping label. If you cannot find it, please provide your order number to the admin and ask for a tracking number.

4. How much is the minimum purchase to get free shipping？

A: Free shipping with 1500 HKD ordered. 

5. What should I do if I encounter any issues?

A: Please provide your order number for every inquiry about products/shipments.

Any issues must be raised within 5 days after you receive your order.

Your satifisfaction means the world to us. Drop us a WhatsApp with your details for faster response. WhatsApp: +65 8881 9960

6. I cannot login to the website, what should I do?

A: Please screenshot or record the issue you saw, and send it to admin, we will be work on fixing it as soon as possible.

7. I entered the wrong address while inputting my shipping details, what should I do?

A: Please contact us immediately, we will check if the order was sent out first. If not, we will change the address for you.

1. What is the difference between the YUMI Restore Mascara and YUMI Growth Serum?

A: YUMI Restore Mascara is based on keratin, and it reinforces, protects, and nourishes lashes. The YUMI Growth Serum is based on Castor oil to make lashes longer. Both of them can make lashes longer, but the YUMI Restore Mascara is more suitable for people who have fragile eyelashes, and growth serum is suitable for all lashes.

2. How different is the YUMI Black Mascara VS ordinary mascara?

A: YUMI Black Mascara doesn't dry lashes out and ensuresmaximum curl, but it wasn't waterproof. It is easy to remove and suitable for people who do lash lifts. As lash experts, we discourage using waterproof mascaras as they contains chemicals that are damaging for the lashes and can cause them to be dry and brittle.

3. I'm having trouble using the new glue.

A: The new glue takes a little bit of practice to get used to, but we're hear to assist you through it all. When it dries it sticks just as good as the old glue and is very secure.

Silicone: Start with about 3-5 drops of glue in your cup. Try without water first.

To stick the silicone on, apply onto the silicone and fan it (you can use your hand, fan 10 times) to make it sticky. Then place onto the eyelid and hold it there using your hand for at least 1 minute so the glue can dry.

Eyelash laying: Try using the glue without water again.

This glue has received great feedback for the lash laying process. Apply with flat brush.

1.課程需要花費多少？

答：原價為 12500 港元。如果您提前預訂，在每月優惠期間，您將獲得優惠價 11300 港元。若想獲得優惠價，您需要在上課日期前至少 14 天進行課程預定。

2. 我需要有背景或經驗嗎？

答：沒有操作睫毛經驗的素人也可以加入我們的培訓課程，我們的培訓師至少有4年的睫毛提升的教學經驗，如果你在課堂上有任何問題，歡迎您隨時提問。

3. 我購買的培訓課程還包括什麼？

答：培訓課程包括一套可供您接待 30 位客戶的專業套件（套件將能供您使用大約 30 次服務，可從中獲取24,000 港幣。）、還包括有培訓手冊和由 YUMI 法國總部頒發的結業證書。

4. 課程結束後我能得到什麼？

答：課程結束後，您將獲得購買YUMI產品的個人賬號和密碼。

5. 如何參加YUMI培訓？

答：您可以直接在我們的網站上購買或向客服詢問網址進行購買。

6. 上課後購買YUMI產品可以打折嗎？

答：由於YUMI 產品只允許銷售給持有我們來自法國的證書的專業學生，因此我們沒有提供額外的折扣。但我們的會員會不時有打折優惠，敬請期待我們的網站或官方Instagram！

7. 我在另一家機構接受了睫毛提升培訓，我可以購買 YUMI 產品嗎？

答: YUMI 產品只允許銷售給擁有我們來自法國的證書的專業學生，由於其他品牌使用的標準不同，其產品與我們的產品也不相同，我們有嚴格的政策，僅將我們的專業產品銷售給獲得認證的人YUMI 睫毛訓練。我們對我們產品的質量以及各位Yumician能接受嚴格培訓並正確使用我們的產品感到非常自豪。因為我們不承認任何其他機構的培訓證書。

8. 你們有幾種付款方式？你做分期付款嗎？

答: 您可以選擇通過 PayPal 或銀行轉賬付款。但我們暫時沒有分期付款。

9. 若找不到練習模特怎麼辦？

答：請您盡快通知我們。我們將在我們的官方社交媒體上協助您發帖尋找模特。

10. 培訓結束後什麼時候可以拿到證書？

答: 由於證書將從法國發貨，因此您可以在完成課程後的近 2 周內獲得證書。 （實際情況需以物流公司信息為準）

12.培訓地址在哪裡？

答：Careyou Brow Academy

香港天後英皇道25號英皇商業中心12樓

（天後地鐵站A1出口，步行一分鐘即可到達英皇商業中心）

12. 完成了付款後，我需要攜帶或準備什麼？

答：付款後，請將以下信息發送到我們的電子郵件地址certificates@koseasingapore.com：

1. 護照上的全名

2. 一張自己的照片，可以清楚地看到你的臉。不需要護照或簽證照片，只需要你的臉容易識別。請不要對圖片進行過多的 Photoshop 或編輯。

3. 您的手機號碼。

4. 若方便：您的沙龍/店鋪名稱、地址、聯繫電話、社交媒體網站。

5. 溫馨提示：上午 10:00 上課。請提前10分鐘到達。您需要為課程帶來 2 個模特。第一個模特在 13:00-15:30，第二個模特在 15:30-18:00。模特到達時應不帶眼妝。

13.如果我讓我的員工接受培訓，但她離職了，我還可以購買YUMI產品嗎？

答：我們很抱歉，但是證書和賬號屬於個人賬戶，並非公司賬戶，所以我們的建議是需要認真考慮參加培訓的候選人。

1. 一個班一般有多少學生？

答：我們是小班授課，1班最多5人。

2. 培訓需要多少小時？

答：此為1天的培訓。課程將於上午 10:00 開始，下午 6:00 結束，具體下課時間取決於您對知識的吸收程度。

3. 參加培訓後可否直接開始為客人進行服務？

答：這是我們需要您聯繫兩個模特的原因，您會在首位模特中學到一定經驗，第二個模特開始後，大部分學生都能做好。這個不用擔心，相信自己！

1. 培訓結束後，有什麼注意事項嗎？

答: 賬戶不可轉讓，僅限一人使用。

建議每位 YUMI Lashes 認證技術人員至少收取每位客戶 650 港幣，加染色服務需 800 港幣。

不得提供任何使用 YUMI 產品的獨立培訓。

不允許使用 YUMI LASHES Inc 或將其與地理位置組合起來作為您的公司名稱。

不得複製、分發或轉售任何培訓材料。

2. 如果我移居海外怎麼辦？

答：您需要聯繫該地區的經銷商來驗證您的證書，然後您可以像往常一樣購買YUMI產品。

3. 有什麼營銷方法可以幫助我推廣我的店鋪嗎？

答: 我們的官方網站有一個名為 「Find a Yumicians」 的部分，我們會在網站上添加您的沙龍名稱和位置，讓客戶輕鬆找到他們附近的 Yumician，您可以在您的 Instagram 或 Facebook 中標記我們，我們很高興可以在社交媒體上分享您的精彩作品！

4. 我可以分享我的賬戶密碼或為我的朋友購買嗎？

答：本公司絕對禁止該行為。所有帳戶一律不可轉讓，僅供一人使用。

5. 我在哪裡可以下載社交媒體標誌？

答：您可以在我們的網站上找到它，Professionals - Shop 里就可找到！

6.如果我讓我的員工接受培訓，但她離職了，我還可以購買YUMI產品嗎？

答：我們很抱歉，但是證書和賬號屬於個人賬戶，並非公司賬戶，所以我們的建議是需要認真考慮參加培訓的候選人。

1. 現場課和網課有什麼不同？

答: 網課更適合沒有自己的沙龍但想在未來開張，或者害怕covid-19情況，不想出去和別人接觸的客戶。

2. 如何在線學習？你用的是什麼平台？

答: 我們將通過ZOOM應用程序上課，您需要在上課前提前下載進行準備。

3. 學習前需要準備什麼嗎？

答: 首先，你需要帶2個模特一起上操作課。第一個模特在 13:45-15:30，第二個模特在 15:30-18:00。模特不應帶有任何眼妝。其次，準備一個手機或 iPad 支架，確認我們的教練可以清楚地看到您的模特。最後，請確保您在上課時處於穩定的網絡環境中。

4. 培訓需要多長時間？

答：在線培訓將分為3天。

第一天需要您自行觀看理論視頻，若有任何疑問，提前總結您的問題，可以在第二天問教練。

第二天是練習日，你需要練習2個模特。

練習結束後，您會對視頻更深的理解，所以最後一天是復習日，您重復觀看視頻，以確保您瞭解並清楚了您所學的知識。

5. 如果课后我還不是很明白，該怎麼辦？

答：如果您在培訓後有任何問題，請聯繫我們的客服或培訓師，我們很樂意為您提供幫助。

6. 如果我沒有睫毛提升的經驗，我可以參加在線課程嗎？

答：當然，我們的培訓師至少有4年的睫毛提升教學經驗，如果您在課堂上有任何疑問，歡迎提出。

7. 培訓結束後，有什麼注意事項嗎？

答: 賬戶不可轉讓，僅限一人使用。

建議每位 YUMI Lashes 認證技術人員至少收取每位客戶 650 港幣，加染色服務需 800 港幣。

不得提供任何使用 YUMI 產品的獨立培訓。

不允許使用 YUMI LASHES Inc 或將其與地理位置組合起來作為您的公司名稱。

不得複製、分發或轉售任何培訓材料。

1. 如何訂購產品？

答: 課程結束後，您將收到一個帳戶供您在我們的網站上訂購。進入網站，在右側找到專業人士，點擊店鋪，找到您需要的產品。在您下訂單並通過 PayPal 付款後，我們將在 3 - 4 個工作日內將您的產品寄送給您。

2. 發貨需要多長時間？

答: 訂單確認後，從發貨到貨物到達大約需要 1 周時間。 （實際情況需以物流公司信息為準）

3. 我怎樣才能得到我的訂單追蹤號碼？

答：我們創建運輸標籤後，您將收到物流號跟蹤電子郵件。若找不到，請提供您的訂單號給客服詢問物流單號以便進行跟蹤。

4. 最低消費多少可以免運費？

答: 訂購 1500 港幣免運費。

5. 如果我對我的訂單有任何問題，我該怎麼辦？

答：請提供您的訂單號，以便每次查詢產品/發貨。

任何問題必須在收到訂單後 5 天內提出。

將您的詳細信息發送給我們的 WhatsApp，以獲得更快的響應。 WhatsApp：+65 8881 9960

6. 無法登錄網站，我該怎麼辦？

答：請將您看到的問題截圖或記錄下來，併發送給客服，我們會盡力為您解決。

7.填錯了收貨地址，我該怎麼辦？

答: 請立即與我們聯繫，我們將檢查訂單是否先發出。若沒有，我們將為您進行地址更改。

1. YUMI Keratine Restore Mascara和 YUMI Lashes Growth Serum有何不同？

答：YUMI 以角蛋白為基礎的修復睫毛膏，它可以增強、保護和滋養睫毛。 YUMI 生長精華以蓖麻油為基礎，使睫毛更長。兩者都可以讓睫毛變長，但是YUMI Restore Mascara更適合睫毛脆弱的人，生長精華液適合所有睫毛。

2. YUMI IT Black Mascara VS普通睫毛膏有什麼不同？

答：YUMI Black Mascara 不會使睫毛變乾，並確保最大的捲曲度，但它不防水。 YUMI黑色睫毛膏易於清潔，適合做睫毛提升的人。我們不鼓勵使用防水睫毛膏，它含有對睫毛有害的化學物質，可能導致睫毛乾燥和變脆。

3、新膠水怎麼使用？

答: 新膠水需要一點時間才能習慣。當它快要乾燥時，它的粘性與舊膠水一樣好，並且變得非常堅硬。

從你的杯子里滴大約 3-5 滴膠水開始。先嘗試不加水。

若需要將硅膠粘在眼皮上，請塗在先硅膠上並扇風（您可以用手扇 10 次左右）使其變得粘稠。然後將其放在眼瞼上並用手將其固定至少 1 分鐘，以便膠水乾燥。

睫毛鋪設：再次嘗試不加水。因该膠水在睫毛鋪設過程中收到了很好的反饋。注意在使用時用平頭刷進行塗抹。